I purchased a train ticket from BAHN website for Amsterdam to Boppard, Germany. I paid 118,00 Euro for two people. I have since received an email stating:
"There have been some schedule changes made for the trip you have booked for 19.06.2016. Please refer to the current timetable for information on your planned travel connection". BAHN sends us back to the site to find a new train schedule for our journey.
Unfortunately, we have to cancel our trip because of health issues and do have travel insurance. But, for future bookings, I was wondering why we are still getting a refund charge of EUR 17,50 when it was the train scheduled for that time was cancelled. It doesn't even say which of the three trains (or all three) we needed to use was cancelled.