Hello! I've tried searching this forum and I'm still very confused and I'm hoping someone may be able to help as this email I received for the German train website is very worrying.
This is directly from the email:
Due to a timetable change, your journey from Zürich Flughafen to Erding on 18 June 2024 cannot be carried out as described. Click "Get current information here" for alternative journey options to your destination.
The requirement for you to travel on a specific train on your booked connection has been lifted. This means you can also use your ticket on other Deutsche Bahn long-distance trains (e.g. ICE/IC/EC), as well as local trains and S-Bahn trains.
Please note that you must book a new reservation if your connection requires one (e.g. trains to France).
You can book a new seat for your new connection if one is available. You can submit the costs for the unused original reservation for reimbursement. You can do so via the digital passenger rights claim system.
The train from Zurich Airport was booked for 11:43 and I still see it on the Swiss and German train websites/apps. Does that mean it's still active and that the part of my train that changed is probably from Munich to Erding?
If I rebook the entire train it would be over 300+ € which was 3x the amount I paid for 2 people in first class with seat reservations.
I just want to make sure I can still get on that 11:43am train and that our first class seat reservations still exist for the long train between Zurich airport and Munich. Can we still sit in the seats we paid for to reserve on that leg on the train? If not, how do I rebook?
Lastly, once I get to Munich, do I need to find a different way to Erding? If not, how do I confirm I get the same seats/first class I paid for? It's my understanding we buy tickets for the route and not the train but in this case I purchased first class and seats and want to ensure I'm somehow not out of that money! Thank you for any help!