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DB changed my train - do I need to rebook or do I have a ticket on the replacement train?

I received an email this morning from DB that says on my journey from Salzburg to Bolzano "Your connection from Innsbruck Hbf to Bolzano/Bozen will be carried out by RJ 83." Previously it had been train EC 83 at the same time so it seems like there is a simple substitution.

The reason I'm a bit puzzled though is the same email says "Our recommendation" and then goes on to show RJ 83. So do I need to do anything to accept/confirm this? They say "recommendation" which doesn't sound like an actual reservation. I have a DB account and when I pulled up this trip it says "Use any train: You can now also use your ticket for other trains" although the email didn't say that. Which makes me think I can just get on RJ 83, but I'd like someone who is familiar with DB travel to agree that's how it works.

On DB I don't see a way to change my trip reservation to the new plan in the email. Also I had a seat reservation on EC 83 but I don't see a way on the DB site to get a seat reservation on RJ 83. My ticket was a "Super Offerta, 2nd Cl"

Posted by
2502 posts

First of all repeat after me: "There is no such thing as a train ticket".

You may believe you bought a ticket for EC 83, but what you really bought is a ticket for the route from Salzburg to Bolzano, and a reservation on EC 83.
That ticket may, or may not be a discounted ticket that carries the restriction that you take the booked train, but once that train is removed from the timetable that restriction is lifted. So your ticket is basically good for any train on the route, and you are free to pick one from the schedule and just travel on it. In fact, that is what you are expected to do.
You may have noticed that train tickets often come with the mention that you should check the schedule closer to the departure date, and adjust your travel if needed. In the past we even bought train tickets without even knowing the schedule, as prior to the internet figuring out what the schedule of a local train in Austria would be while in a ticket office in Belgium was often not possible.

Now as to my reading of this: OBB is responsible for the trainset on that route (even though you can buy tickets from DB), and they are gradually replacing the old EC consists with newer RJ consists. These trains are different enough that they cannot just move your reservation to the new train. So you will need to exchange your reservation, which you should be able to do at the station. Any major station, not just in Salzburg. Or you can ask for a refund on the DB site for your reservation only (can even be done afterwards), and get a new reservation on DB or OBB. Both sites have a "reservation only" option, but on DB it is a bit hidden...

Posted by
2480 posts

It wasn't DB that changed your train, but ÖBB, which operates this train. They are in the process of replacing the old EC sets with the modern RailJet, but DB has no way of knowing when the individual trains will be replaced. The replacement is definitely to your advantage, as the old EC sets were already a bit run down (they should have been replaced two years ago, but delivery dates are always a matter of luck in the European rail industry). You need a new seat reservation (it's cheaper with ÖBB), and for the old one you should request a refund - if you are in Munich beforehand, directly at the station, otherwise on the DB website.

Posted by
1246 posts

@sla019 the first train operator is Österreichische Bundesbahnen but the 2nd train, the one that was changed, is operated by DB Fernverkehr AG (according to the journey on the DB website). But thanks for the tip about changing the seat reservation Munich since I will be in town earlier in my trip.

And @WengenK thanks for the detailed reply.

Posted by
2480 posts

OK, I should have been a bit more precise: There is a difference between the operator and the railroad that provides the rolling stock. In the case of an EC from Munich to Italy, the operator is of course DB within Germany and ÖBB in Austria and so on. But the train itself is provided by ÖBB. You can see this in the train classification: RJ (RailJet) is a designation for the fastest train of ÖBB, the equivalent of the ICE of DB. And DB has no influence whatsoever on the choice of rolling stock. European train travel can still be a little, well, let's say entertaining. Have a good journey.