Since the updated DB App, neither of us can log in on the computer or phone App (Apple). I called DB, they tried to change, reset the password, they could see my account was good, but I still couldn't Log In. Then they sent the case to I.T. I.T. emailed me back, from a no reply address and said my account was reset, but it didn't work.
The problem is, I cannot even get to the password page to put in a password because the (I am human) security page of clicking on the pictures, (like which picture has an animal of the 9 pictures shown), immediately takes me to- "do to security precautions, you can not log-in. I tried Safari, Google Chrome, and deleting saved passwords,. I couldn't even make a new account with a different email address because I cannot get past these security pictures to even set up a new account. Any ideas? Anyone else have this problem?
Posted by
Alsenborn, Germany
1296 posts
Have you tried deleting the app and reinstalling? You might also need to clear the cache on your phone/pc.