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When Planning Ahead Backfires: IDF Mobilities App

Not an overly expensive lesson, but I will share. I have an upcoming trip to Paris and purchased a carnet of 10 t+ tickets on my Ile de France Mobilities app before the price went up for the Olympics. And then, I bought a new phone. Even though my account has the same username and password, and it was loaded on my new phone during the data transfer, and my receipt for the tickets is there, the tickets are lost. I had about 3 tickets left over from 2023 also.

So, don't pre-purchase tickets or load extras if you are going to upgrade your phone soon!

Posted by
8551 posts

Sounds like something I'd do LOL. I am surprised the tickets didn't travel with the rest of the phone contents when you transitioned the phones -- that would not have occurred to me since everything else does.

Posted by
14731 posts

Well, for pete's sake! I'd not have thought of that. I wonder if you can show the receipt at a Metro window and they can somehow credit your account??

Posted by
1601 posts

I was definitely surprised. The purchase receipt has the phone's Identifier number and the FAQ states you have to use the specific device used to purchase the tickets.

It would be a problem if someone was using their tablet and I am thinking that smart watches as well.

I will test the smart watch theory on my trip. I think I will purchase the tickets on my watch and then try to use my phone when there isn't anyone behind me

I bought a pixel watch specifically for travel so that I don't need to have my phone out for navigation, purchases or metro.

Is there anyone reading this that has used a watch?

Posted by
1587 posts

“ I will test the smart watch theory on my trip. I think I will purchase the tickets on my watch and then try to use my phone when there isn't anyone behind me”

You don’t need to test it, because this won’t work. When you buy the tickets in the app, the first thing you need to do is choose on what device you wish to load the tickets. When you pick Watch, you can only access the ticket on your watch. When you pick phone, you can only access the tickets from your phone. It clearly says this before you make the choice and that’s how it works in practice.
When I was in Paris during the Olympics, I used a Navigo Monthly on my IPhone. I also have an Apple Watch, and the ticket was not visible in the wallet on my watch.
This can actually come in handy, because it will allow you to load different products on different devices. Let’s assume you’re in Paris for 5 days. On days 1, 2, 4 and 5 you only take the metro occasionally, so you can get by with a carnet of 10 tickets. On day 3 you plan to take so many metro trips that a day pass works out cheaper. You can then load a carnet of tickets on your Phone and use that on day 1, 2, 4 and 5, and a day pass on your Apple Watch to use on day 3.
Or if you’re traveling with a child who doesn’t yet have their own phone, use your Watch to load your tickets on and your phone for his/her tickets.

Posted by
1601 posts

Pam,
The website says "tickets are lost'. I decided the money wasn't enough to try to explain. My French isn't good enough...yet!

Posted by
1138 posts

Thanks for the post - I would not have thought about tickets not transferring.

I am starting a new thread with a related, but "different twist" question. Perhaps some recent Apple iPhone Paris visitors can help me!

Posted by
10193 posts

Vandrabrud - thanks for sharing your experience. That's a bummer, and it's good for people to know.

Posted by
14731 posts

Dutch Traveler...thanks for that explanation!

And Kind of laughing about the "tickets are lost" explanation. I would never be able to explain this with my pathetic French, lol.

Posted by
1601 posts

This question might get lost here, but it is sort of related.

I will be taking the RER from Luxembourg to Cite Universitaire and then the Tram to Porte de Vanves to visit the flea market.
My understanding is that I can use one ticket to cover that trip. So I will be scanning my phone or watch at Luxembourg. Do I scan again on the tram? Or do I just get on and then show my history in my app if I am controlled?

Posted by
2494 posts

You cannot do this on one ticket. If you transfer between RER/Metro and Bus/Tram you need to use a new ticket. This will actually happen automatically when you scan your card/watch/phone when boarding.
You are supposed to do that each time you board a new vehicle. If you transfer from Tram or Bus to another Tram or Bus you will not have another ticket consumed if you are within the time limit for free transfers.