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Unable to purchase Paris Museum Pass on their website. Is this a scam?

I've been trying to purchase two Paris Museum Passes on their official website . After entering credit card information, I get an error message reading, "Payment failure. You can try again with the same card". I've tried multiple times with the same card and a second card. The credit card companies say no payment requests were received (and denied). Is this a scam to harvest card numbers and security information?

Posted by
585 posts

Wonder if problems being caused by the general strikes going on in Paris just now? In the past I have occasionally had difficulty with some cards being denied for an overseas purchase, usually sorted by a call to the credit card company.

Posted by
20317 posts

They probably require "3D" credit card verification. Why not just wait a buy it when you get to Paris. There is no problem with face-to-face credit card payments, it just has to do with on-line transactions.

Posted by
5941 posts

You can buy the Paris Museum Pass at any of the museums. There is no benefit in purchasing it in advance

Posted by
3934 posts

We were also trying to purchase on line today and couldn’t. Same message, credit card failure. A poster from 7 months ago also wrote a similar post. I wanted to buy it ahead of time just so I have one less thing to think about doing.
We’ll pick it up at the airport when we arrive.

Posted by
14161 posts

You can also buy them at many Tabac shops, probably in the neighborhood of your hotel.

If you were wanting the electronic one you could try another card. I have been using my American Express card because it goes thru every time. Visa hangs up sometimes.

Posted by
20317 posts

American Express is considered a "Travel" card, so it seems to dodge 3D verification that is required of "Bank" cards. You credit card company does not know about it because the European bank never sends the transaction to your credit card company because your card failed the 3D verification process.

Posted by
10298 posts

No scam but some card processors don’t work with American cards but they will in person. That shouldn’t be the case for a purchase of this kind, but the complication does exist from time to time.

Posted by
852 posts

I had an issue buying ET ticket w my Capone card from the US; my USAA card worked fine, however. So it could also be your card issuer.