Please sign in to post.

Trouble with SNCF Connect: it's not you, it's the app

The national news broadcast on France 2 had a segment last night on the bugs in the new app, making parts of it unreliable and unusable. The developers are working on it, a few bugs at a time. So, it's not you, it's their incompetence.

Posted by
932 posts

Bets, I also saw that news report last night (I subscribe to TV5Monde in the US and they carry France 2 news) and I thought of all the people on this forum who have been complaining about the app.

Posted by
7083 posts

Thankfully, in my experience SNCF customer service is surpringly fast at answering letters sent by post to their customer service! Typically takes just a few days.
And even relatively minor complaints stand a good chance of them giving you a voucher in return.

But yes, the new app is quite bad - previous bookings and options just weren't migrated to it, which is mind-boggling!

Posted by
10364 posts

Despite the problems, I just found that our senior card numbers and info have transferred over. I also see that luggage delivery is being offered again though I didn't click through to see if it really is live or not.