We are taking the train from Gare de I'Est in Paris to Strasbough on 12/4 (I bought the tickets through Trainline online) and to be safe I booked the inOui 4pm train in case of any travel delays. My questions is, if we arrive earlier than exspected, will SNCF let us exchange our tickets for the inOui 2pm train? Thanks in advance.
Posted by
Surrey, UK
686 posts
It seems you can change your ticket, but there may be a fee and the train you want to change to may be more expensive - you will have to pay the difference.
Posted by
Twin Cities of MN
7801 posts
Trainline is easy to use and a good option when folks have difficulty with the country specific train company. But, it is a third party. You'd have better luck exchanging that ticket had you purchased from SNCF or Oui. Oui will likely say you need to work with Trainline. I do have experience with this. I cancelled a trip during COVID and France actually closed borders so my train travel was essentially cancelled. I had paid about $80-$100 for high speed train tickets. I tried to get a refund. SNCF told me I had to work thru Trainline. Trainline refused to refund or give credit and told me to work with SNCF. I finally gave up.
Maybe since you will be there at that counter you'd be more likely to be able to get an exchange, I wouldn't count on it, but its worth a try
Posted by
3080 posts
Being able to refund or exchange a ticket is a function of the type of ticket you purchased. I would ask about your options at the ticket counter at Gare de l'Est or at one of the many SNCF boutiques.