But I do wonder why the Steves' operation, so valuable otherwise, sticks with RailEurope.
Once upon a time, before the internet, European railways, like airlines, relied on travel agents to sell tickets. Rail Europe was the the travel agent's travel agent for securing tickets, as well as those Eurail passes that the boomers traveled with in their younger days. Eurail passes are commissionable products, and commissions are the travel agent's life blood. Time passed, airlines began selling tickets direct to customers over the internet and eliminating travel agent commissions. European railways, which compete with airlines, had to alter their pricing models in order to stay up with the airlines, also selling tickets direct over the internet.
So time and technology have passed Rail Europe by. The railways new pricing models, and all-reserved high speed trains have destroyed the advantages of railpasses. But they hang on, based on boomers' fond memories of past times, and the legacy business models of travel operators.
If Rick parted ways with Rail Europe, not only would he reduce his own income, it would force him to lay off employees in the office dedicated to servicing the Rail Europe account. That is something that I am sure a bighearted guy like Rick would like to avoid. Thus the status quo remains.