One piece of our luggage was stolen on the train from Marsielle to Paris. We are having difficulty filing an online report because the form won’t accept our US phone number.,Any advice on what we should do would be appreciated.
Thank you
Posted by
France Southwest
3256 posts
Go to a police station,
If you're currently in Paris, search for "commissariat de police" on Google Maps.
Posted by
Gettysburg PA
8629 posts
Are you using 00 and 1 before your phone number?
Posted by
California 🦋
5388 posts
So sorry this happened to you…
Would you mind sharing how this may have happened?
Posted by
Belgium
136 posts
We are having difficulty filing an online report because the form won’t accept our US phone number.
A bit of a strange explanation... the form is available in English and is provided for filling in with a country code for United States
https://www.garesetconnexions.sncf/en/customer-service/by-your-side/lost-and-found/loss-declaration
Posted by
OP
2 posts
I believe the is a rise in luggage theft here in France. We checked our luggage at every stop on way to Paris. We noticed another person had locked his luggage to the rack. I would advise locking luggage to the rack!
The train attendant tried to be helpful, thought someone might have mistakenly taken the luggage, but this is really unlikely as there was very few pieces on that rack, our luggage was next to each other and they are a matched set.
My husband got up early this morning before our flight to try and get the report done in person as online report does not work.
Posted by
3071 posts
Do not lock luggage to a rack. You will not be the only person on the train carrying luggage. Locking luggage to a rack makes it very difficult for others to utilize the limited space available. I have locked my luggage together. The bags can still be manipulated to optimize space but taking bags which have been locked together is almost impossible.
Further, at any intermediate stop, I keep my eyes on my luggage, sometimes standing near it. Your luggage is most vulnerable just before the train starts to move. That's when you are least able to stop a theft.
Posted by
offline
1441 posts
Further, at any intermediate stop, I keep my eyes on my luggage, sometimes standing near it. Your luggage is most vulnerable just before the train starts to move. That's when you are least able to stop a theft.
This is what I have done in the past when we traveled by train a lot more than we do now. The only trains I have taken in the last few years have been on the Eurostar, and even for that routing (London to Paris and return) with limited stops, I still hover near my bags if at the end of the car.
Do not lock luggage to a rack. You will not be the only person on the train carrying luggage. Locking luggage to a rack makes it very difficult for others to utilize the limited space available. I have locked my luggage together. The bags can still be manipulated to optimize space but taking bags which have been locked together is almost impossible.
For one summer of heavy use of long distance trains on a trip to Europe 20 or so years ago with my kids, I cable locked together our bags in the luggage rack. I also did that in a hotel luggage storage room that was left unlocked and was a self service deal, made me very wary about leaving our bags in that situation. Now when we travel and need to leave our bags at a hotel, say on early arrival or to have them held for a late departure after check out, we only stay in hotels where bags are held in a locked room.