I'd like to learn from an experience I had.
I had a trip yesterday, Angers-Nantes-Rennes, on one ticket. The incoming train to Angers was 30 minutes late, which would make me miss my connection in Nantes. I have the SNCF app, and it showed that, indeed, I'd be arriving in Nantes after my next train would be departing. It did not, however, offer any solutions, such as offering to move to a later train.
There was another train Angers-Nantes that left a few minutes later and would allow me to make the connection. I asked an agent if I could move to that train. She called someone, and came back and said no problem. I asked if I needed a new ticket (both the delayed train and the second one were TGV Inoui's, so reserved seating) and she said no, no new ticket needed, just sit anywhere.
I was not comfortable with this, as my French isn't good enough to have a discussion with a conductor checking my ticket that the agent back at the station said it would all be fine, so I just changed the ticket in the app for a small fee and went on my way. It turns out, I would have been fine, as tickets weren't checked.
Two questions...
Does the SNCF app not have the functionality to offer different options when it recognizes a connection is going to be missed? Or was I not navigating to the proper page?
And, is it standard operating procedure in this sort of situation to just let all passengers take a different train going to the same place, and tickets won't be checked?
Thank you!