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SNCF connect app

I have the SNCF connect app on my old android phone and can sign in to my account without any problem. I loaded the app to my new phone but am unable to log in to my account. When I click on 'log in' a message pops up to say "No passkeys available. There aren't any passkeys for auth.monidentifiant.sncf on this device." It then gives the option to try a different method of "Fingerprint or face recognition" or Email address. If I try either of these options it just thinks endlessly but doesn't go through.

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