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Quick help for Eiffel Tower tickets, please

This is probably user error...but need some help. Trying to purchase 4 tickets in December for 2nd floor access of Eiffel Tower. Chose my day on the calendar, chose from available times, but can get no farther. When I try to add to cart or checkout, I get this message in red at the top: Error in visual verification. I've run out of ideas. Can somebody help me?? Merci!

Posted by
26840 posts

It shows up for me below the block of times you select from. Scroll down and see if you see it. I think that error message may come from not having completed the Captcha process (or whatever it is--I hate those things).

Posted by
967 posts

AARRGGH! I've started over from the beginning, and can scroll down to nothing below the available times. No Captcha to be found. Same error message!

Posted by
19653 posts

I get "Je ne suis pas un robot". Right underneath "Total", "Visiteurs" 4, 64 EUR

Posted by
26840 posts

That's odd. Time to try a different web browser. If you were using Internet Explorer, try Chrome or Firefox. If still no luck, switch to a smartphone or tablet instead of your desktop computer (or vice versa).

I have occasionally had problems buying US event tickets that were resolved by changing browsers or type of computer.

Posted by
967 posts

Acraven, you are brilliant!! Merci Beaucoup! When I switched to my phone, the Captcha showed up. Tickets are printed and in my hand! Thank you again for your help!!