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Problems getting health pass

My health pass application has been in progress for four weeks and I leave for France in two weeks. Anyone else having this problem? I periodically send messages asking to get approval but nothing happens.

Posted by
14940 posts

I'm in the same boat. They've had mine for nearly three weeks and I arrive in 12 days. I'm going to send them a message on Monday if I don't hear anything by then.

I have not idea how they are processing them. I think it just may be luck of the draw. There should be an alternate way of getting the pass for foreigners if they aren't successful online. Especially since it's not our fault.

Posted by
531 posts

the 'Hack' no longer seems helpful...cannot find 'action' function any longer.

Posted by
734 posts

My husband and I applied at the beginning of Sept, mine arrived two weeks later, but no sign of his till yesterday, and we arrived in France last Sunday! So he just went into chemists and got tested & they would issue him with a QR code with a negative test result.

Posted by
531 posts

Update:

After being befuddled about not finding ‘action’ function as stated above. I thought I had scoured every page and then I clicked on ‘Dossiers’ on the page that comes up when you first login.

Every application in your account is there with the action function…..whew!

Posted by
197 posts

I have been reading how long it takes, and applied for mine a few days ago - we don't leave till March. maybe too early, but figured what do we have to lose?

Glenn

Posted by
3 posts

I wanted to share something that worked for me and a travel companion.

We submitted a new application at 9:37 EST (3:37p France time) and at 10:47 EST (4:47 France). Within 5 minutes both of them were approved and we received our health passes. I think the key is to submit your application during the work day in France and not when they are not at work. They are getting between 1000 and 2000 applications an hour. When you submit overnight, they have a huge queue to get through and they dont get through them all. I believe they do queries each day to grab those that are traveling within a few days to approve, but i am not sure.

Im going on a trip with 8 people and we've all submitted during the evenings in the US when the french are not working and no one has gotten approved, but doing it during the morning in US, we have had instant success.

hopefully this works for others.

Posted by
3 posts

I wanted to add another update to what has been a successful approach for getting 4 health passes approved in the last two work days.

All four were submitted after the lunch period in France. Most people return to work between 2:00p and 2:30p CEST (France) time. I submitted a few applications between 2:00 and 2:30 and none of them were processed so I believe this particular work environment follows the 2:30p rule. I deleted those and re-submitted after 2:30p and all have been approved within minutes. Submit before they leave work which seems to be around 5:30 or 6:00p CEST.

I recommend submitting new applications (delete your old ones) after 2:30pm CEST (France time) which is (8:30a EST).

Hopefully that will work.

Posted by
220 posts

Well I said I wanted one, and their response was "you are coming in from another European country" SORRY!

Did this happen to anyone else?

Posted by
14940 posts

What country are you entering from? If you can't get a health pass in that country, I would resubmit and in the extra comments section let them know that because of your nationality, you can't get a health pass in that country.

If you can, it should be good in France. I just got my French one and it says "EU Digital Pass."

I'm coming in from the UK.....so thank goodness for Brexit. (LOL)

Posted by
6 posts

We had the same experience as the OP. We leave tomorrow. This morning we submitted a third file, last attempt. We also decided to try the email address in the post below (I saw in another thread):

Posted by jasonmantis
09/15/21 05:00 PM
6 posts
We had luck submitting to the following e-mail address and received a pass sanitaire within 12 hours:

sec.se-cab@diplomatie.gouv.fr

We each submitted a polite request for assistance to this email during French business hours (6a CDT) and received an automatic reply directing us to attach j.peg photos of passport, CDC card and travel itinerary. We each received a Passe Sanitaire before 12 noon CDT!

Give it a try—it worked for us!!
Karen in Texas

Posted by
6 posts

Correction to my previous post—the instructions are to attach PDF documents.