There are some negative aspects of flying on LaCompagnie; customers should be aware that their boast (touted in an ad this morning) that "if your plans shift, no problem. Modify your ticket with no change fees up to departure.*" is very misleading. While there may be no actual change fee, there can be a very hefty surcharge of sorts, that even their reservation agents cannot satisfactorily explain.
My husband and I have RT tickets purchased in April for a EWR-ORY itinerary later in June which cost $7372. When our plans changed and we tried to move the tickets to November (with the same itinerary), we were told there would be an additional charge of $1600, even though on the web site, tickets for November are priced at $7012. We also asked if they could instead be moved to January, and again were told we would have to pay $1600 (in addition to the $7372 already paid); on their website, the January itinerary is currently priced at $6418.
I have flown on LaCompagnie since 2014 and have appreciated many aspects of the experience, but think one should be aware that while modifying a reservation is possible and does not technically mean paying a change fee, it does means there will be a significant charge.
Posted by
Brooklyn, NY
5005 posts
Thanks for the heads up. We have hitel reservatuons for late February for Paris and Strasbourg. We were looking at flying this airline for the first time, i think I will hold off on actually booking the flights till later this year when we are 100% sure our plans won’t change.
Posted by
3249 posts
I have flown La Compagnie many times and really enjoy it. However, I don't purchase tickets that far from travel so I have no experience with changes.
Posted by
OP
2 posts
Good idea....their customer is terrible/almost non-existent. If things go smoothly, it's a decent experience on LaC, but if they don't, it can be a nightmare...Check out the reviews on TripAdvisor to get an idea of what can go wrong.