Hi There,
I took the advice of others (not sure who…I’ll edit this post once I find that info) and sent an email to them. I wanted clarification as to which type of file to send since I submitted a jpg. They said either worked but seemed to be asking for my papers since they couldn’t access my applications with just the file number. I replied with all necessary information and voila! I was emailed my passes!
Btw I replied at around 7:30 my time which was 3:30 Paris time. She replied at around 10am - 6am Paris time.
Have a wonderful afternoon all and best of luck navigating this system!
Update- Dallasmom7– thank you for your information…it worked!