In trying to buy a tour ticket online, I have been unable to persuade this website to accept my US telephone number. I have tried +1 (10 digit phone number) and I have tried segmenting the number into two digit groups. Nothing seems acceptable. I have been using the website address given in Rick's Paris 2021 book, at page 103, and the site looks genuine.
Can anyone help me?
Is this the one your using: https://www.operadeparis.fr/en/visits/palais-garnier
did you email them? call them? is the phone number all that important?
To expand on the responses to my question about the Opéra Garnier Tour Tickets website, I found an email address on page 104 of Rick's 2021 book, [email protected]. I sent an email, in French, asking how to conform my phone number to something acceptable to the website, which is www.operadeparis.fr/en/visits/palais-garnier. Overnight I received a reply from a very polite individual who apologized and said that his organization has not been managing Opéra Garnier (unclear whether he meant the website alone or the entire theatre or something in between) since September 2021. He suggested emailing the theatre directly or phoning them.
I plan to reply by email asking if he knows of a direct email. I do not plan to phone them until I arrive in Paris since I have found phoning from the U.S. to be prohibitively expensive.
Rick does need to update this contact information in the next edition of his Paris book.
Have you tried emailing these addresses?
E-mails for information and reservations:
and
Huh? Are you booking a self guided tour? I have just created an account (good thing this is on my list for the next trip lol) with my US phone number with zero issues; I'm sitting on the payment page as well, no issues.
No, I have trying to book an English language guided tour. Everything works fine on the website until you get to the mandatory telephone number and it refuses to accept any version of my US phone number that I can dream up. I have received a reply from someone using this site saying that he is having exactly the same problem and is going to just wait until he gets to Paris. I will try the two email addresses just posted to see if I an learn any more.
ah, got it. When you're filling in those blanks, at the bottom there's a CONTACT link, that would be where you would contact. My cell ## doesn't work either, even with just a 1 preceeding it and my country at USA.
Keep in mind a guidebook is just that, a guide. Perhaps you've noticed that a lot of things have changed in the past, oh I don't know, 2.5 years or so? Realistically a book dated 2021 was researched and written in 2019 or 2020.
For anyone still following this thread, overnight I sent an email to one of the two addresses kindly provided by JoLui and received a response directing me to yet another email address, [email protected], and explaining that Manatour is the sole source for tour tickets at Opéra Garnier. Thus armed with an email address for Manatour (which I have ben unable to locate on the Manatour website), I have sent an inquiry to it. We'll see.
And in response to the note from phred concerning my observation that Rick needs to update the information in his next edition of Paris, please note that I was not offering criticism, but simply stating a fact. As recited above, the change in management of the ticketing site only occurred in September of 2021 so it could not have been included in the 2021 edition.
If this happened to me i would make up a # that conforms to a French #. They won’t be calling you.
that won't work, you have to enter your address.
If you’re addressing your response to me skunk it should work. No reason you can’t have a French contact #. I really don’t don’t think a computer or a human is scrutinizing it that closely, or cares. I would at least try it before i jumped through hoops.
OP is in the US with a US phone number. If she changes it to France, she'd have to hope her ## would be recognized as a French ##...
This is interesting to me because I booked a tour within the last week. My autofill put my information in and I had no difficulty.
Here is the info from my confirmation email. MANATOUR [email protected] via sendinblue.com
skunklet, i am well aware that the OP is in the US, i read the post and all the comments. If it were me, i would make up a French # and be done with it.
Well, the weekend has arrived and I have not received any response to my inquiry to [email protected] over the past three nights/days. I am not prepared to engage in the insertion of false information in the website form, so am giving up. I expect to try to contact them after I arrive in Paris and will discontinue my participation in this thread.
Best of luck to others trying to get Opéra Garnier tickets on line from the US.
LoL jordan. I hope you have a great trip and get to tour the Opéra Garnier, it’s amazing.
Jordan
I just booked 2 tour tickets. I think there may have been a field you missed. I missed it too on my first go. When you get to the phone number page there is a "Country" page on the left side. I "think" this then will accept your US phone number. I added a 1+ & the site continued.
Try that. I thank you for reminding me of this tour. We are leaving in 2 weeks so this is perfect
Mark McG,
Unfortunately, I did not miss that field. And to confirm, I just went through the routine again, making sure I inserted USA, and using several variations on +1 and my 10-digit phone number, including various spacing, hyphens or not, parentheses or not.
Nothing satisfies the form's mandatory phone number requirement.
If you had better luck, perhaps the site simply does not like me personally.
Ok, I may be leading you down the garden path, but a few years ago, I attempted to purchase tickets online to a venue that I can't remember now. It would not go through and I believe the message I received was that my phone number was incorrect. Short story, long, it had nothing to do with my phone number. My credit card, at the time, required that I call them to verify that I was the one trying to buy the tickets. Why it wasn't communicated to me that I needed to do that I'll never know. But it was someone on this forum who informed me. So, I called my credit card company, they approved it and voila! I was able to purchase my tickets. They no longer require this step thank goodness.
Have you tried a credit card from a different company?
Hi, I just got Opera Garnier tickets yesterday on the Manatour site. I believe I just used 1 949 xxx-xxxx - no plus signs, no country code. It wouldn't take them.
One note: I had a tough time chosing the English tour, but discovered after a lot of frustration that I had to turn off my Chrome/google setting that automatically translated French pages. When I turned it off, voila! I got the English button to show.
Good luck.
Congratulations. My number -- 1 703 xxx-xxxx does not get accepted, however. I'll try walking in when I get there.
A footnote: A friend in the US with relatives who reside in France has determined that the "country" blank is not required, and that regardless of how it is filled in (or not), you can enter a VALID French telephone number in the phone number blank and the site will accept it -- including for an English-language guided tour. My friend used the number of a relative in France and it worked.
Testing ,y lack of success, my friend also tried various versions of both of our US phone numbers and none worked. But without knowing whether a ticket and reserved time would then be texted to the relative's phone number or would be emailed to my listed street address, we were not willing to proceed with an order. (My friend's relative has no interest in an English language tour of the Opéra Garnier.)
And, for Susan, no, we did not try a making up a bogus French phone number, which might have produced a wasted "ticket-into-the-ether" result if it texted the response to the phone number.
Finally, none of my emails to the site's "contact" email address have been answered.
Bienvenue à Paris, si vous êtes français.
I just had the same issue. Finally I just clicked “continue” and entered the next person in our party. Success! I did this on my laptop—it didn’t work on my iPad. Good luck!
