When we were Lyon for four days at the end of May 2024, we parked at the LPA. On the advice of our hotelier, we used the LPA app and prepaid for the weekend. Because we arrived one day before the start of the weekend I knew we would owe for one day.
However, upon exiting the garage, my credit card was charged 145 euros, which did not take into account our prepaid reservation. By my calculations, parking for the one day (before the weekend) should have been 27 euros. So I was over-charged approximately 118 euros.
I reached out to LPA providing evidence of the prepayment and credit card charge. They have acknowledged that I am due a refund and requested my “RIB” in order to process the refund.
With some research I learned what a RIB is ("Relevé d'Identite Bancaire" which is a document provided by banks in France that contains all the necessary details of a person's bank account.)
I further learned that there is no equivalent in the US for a RIB.
I have explained this to LPA and requested that they process the refund to my credit card, but they did not respond. It has now been almost a month since their last email.
At this point I’m not sure who to turn to or what else I can do.
Does anyone have any advice for how I can resolve this issue?
Thanks in advance,
Theresa,
Oregon, USA