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Musée d'Orsay tickets from "Feel the City Tours" - are they valid?

When planning an upcoming visit to Musée d'Orsay, we somehow landed on a ticket booking page at a website for "Feel the City Tours". This may have been a cloned site, designed to look like the original. They did send us a pair of official-looking tickets with barcodes, although the text is in Spanish (we are English speakers).

Now I've learned that this is a scammy company, posing as official ticket sources for several tourist sites, and marking up the prices.

Are the tickets that they sell for Orsay actually valid? Or are they worthless?

Posted by
4085 posts

A quick Google search indicates they are definitely not above board, but no way to know if you're SOL on the tickets until you get there. If it were me, I'd ask the company to cancel and refund (if they will) and move on to purchase tickets from the Orsay website directly and chalk it up to experience (https://www.musee-orsay.fr/en - note the message at the top of their page regarding scam websites). I don't believe you can dispute the credit card charge as you made the purchase willingly but I suppose you could try.

Posted by
1371 posts

I suspect the tickets are valid and the downside is the marked-up price you paid for
the tickets. But as previous poster noted, the only way you'll know for sure is the
actual scan of the barcode at entry. In the worst case, you're out the cost of 2 tickets,
but I would also keep an eye out for charges on the card you used that you didn't
make, just in case someone is leaking #'s on to the dark web or something like that.

Posted by
11450 posts

In the worst case, you're out the cost of 2 tickets

And the ability to visit the Orsay during your time in Paris

Posted by
1595 posts

Shame on those websites.

But the lesson to be learned is that booking directly is the best option. I hope your tickets work