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Is Uber a reliable means of transportation in Paris?

Curious if I should plan to stick to Taxis when the Metro is not an option.

Posted by
2057 posts

If the métro is not operating, the buses are a good alternate option.

If you are interested in car options other than taxi, consider either Bolt or FreeNow, either of which I prefer to uber.

Posted by
50 posts

I have taken Uber in Spain, Netherlands and Belgium with no issues. If anything it helps with the language barrier since you are typing in the address. I plan on using it in Paris if I can but will try the Metro when possible..

Posted by
1129 posts

The G7 application will be your best friend! Works just like Uber but more professional!

Posted by
8410 posts

We've used Uber many times in Paris with no problems.

Posted by
4718 posts

Uber is no longer reliable. Surge pricing, cancellation due to a more lucrative fare and a history of unauthorised drivers means that I avoid Uber now.

Posted by
7701 posts

Echoing what JC, Tocard, and Alexander have said.

Posted by
6728 posts

My understanding is that G7 adds a 4 Euro fee to show up on demand ( 7 to book ahead). The cost by Uber to the airport last Sunday evening was 39 Euro from my location on the right bank; even with a tip (I don't tip taxis but that is how Uber drivers survive) this is quite a bit cheaper than the fixed fare to the airport via taxi plus their booking fee. It would have cost me 60 Euro booking a G7 for the same trip. During morning rush hour the values might shift but when we went it was clearly cheaper. At the airport we use a taxi for many different reasons including fixed cost and ease of locating and accessing the car.

I used Uber twice. Once on. a rainy day cross town with no good direct transit route and once to the airport and it worked perfectly both times. Buses are slow and there are huge time gaps between them and the transport ap is apparently not up to date on bus stops as when we did try to use them we would discover the stop we wanted to use was out of service for some reason. WE love the metro -- fast and efficient so long as you can climb stairs.

Posted by
1129 posts

I don't recall ever having an extra charge for using G7. Looking at a few e-receipts now and don't see an extra charge. In general I have found the price to be comparable to Uber.

Posted by
8506 posts

Yes, there’s a book ahead charge for G7, Alexander

Two weeks ago was my bad driver day, both Uber and taxi. First, in Paris the G7 driver took us partially out of the way—til we called him on it—from Montparnasse to the Gare de Lyon. I reserved using an app on my US phone, but it was our own old neighborhood.
Then arriving in Montpellier the Uber claimed we were no shows and tried to keep a cancellation fee. Took a taxi that was the same price the Uber quoted. Geez louise. Two bad and one good in one day.
The TGV was fine.

Posted by
7701 posts

is G7 A ride share app?

G7 is a taxi company.

Re Uber, I hardly ever take anything but public transport, but the few times I have tried to take an Uber the past few months I’ve gotten that same “driver is on their way . . . nope, driver isn't coming” thing several times over. Maybe the distances I want to go are too short, or maybe I have a bad rating ?!! But I just can hardly get them to show up any more. So I don't consider that “reliable.”

I can order a G7 and it will show up. Or go to the taxi stand and get in one, and it will take me.

Plus, there are some lanes where the city of Paris permits taxis to drive, but Ubers and other ride-sharing companies are forbidden. So that definitely figures into my calculation if I know I'll be going in the direction of one of those trajectories — the city policies in Paris literally favor taxis.

Posted by
6728 posts

There is absolutely a fee to book G7 -- 4 if you order one up right now and 7 if you are booking ahead. We have usually used them TO the airport and found them perfectly reliable. This was the first time we used uber and we knew our location should be cheaper than the fixed fare as we used to stay there before fixed fares and it usually cost about 40 Euro a trip -- fixed is 53.

Posted by
185 posts

I took Ubers in Paris a couple years ago and had no issues. I preferred them to taxis just because it cut down on the issue of a language barrier and the driving knowing exactly where to go.

Posted by
1129 posts

The thing about any company like Uber, is, well- they're reliable until they're not. If no one 'picks up' the ride, you are stranded and scrambling. You don't know it until it's too late. I've used them many many times, but I have been burned once or twice with all the rideshare apps.

I think a service like G7, while maybe a teeny bit more, is reliable because it's a much more legit business. I chose to use them in Paris and not Uber or Lyft, or even Bolt (frankly I forgot about Bolt, but probably would have still used G7). The G7 driver was excellent and it was a super clean, sleek Mercedes driven expertly. I felt fancy.

Posted by
2928 posts

Well, Lyft does not operate in Paris so that one is out. I've used Uber, Bolt, Kapten (when it existed) and Taxi G7. They are all reliable until they are not. I've never had an Uber just fail to show up for no reason. A couple of years ago, I was tracking the car on the app and could see the driver trying several routes trying to get to me and then he canceled. I can't say I blame him because demonstrations were blocking all the the roads between us. Uber's geo-locator can be awful so it is better to enter your starting point than it is to have it figure out where you are. Based only on my experiences, I think that Uber drivers are less likely to speak English than taxi drivers which is not a problem when things are going well. In September, I had a taxi driver tell me to leave the car and walk because traffic was too bad because of yet another demonstration, and he was right. Things happen with all these methods. Why are people so angry about surge pricing? It's supply and demand and charging what the market will bear and if you do not want to pay surge pricing, you have the option to decline the ride. I've done that and taken a bus or walked or whatever else was available. I've also paid surge prices because I had to. Uber in Paris is IMO no worse than Uber anywhere else.

Posted by
109 posts

Does anyone know if its cheaper for our family of 6 to take an Uber or similar ride share rather than take the bus for 13.70 EU each? We are wanting to arrive near the Paris St. Lazare Gare.

Posted by
4168 posts

@thaxton.jill, from CDG airport? A van cab will be cheaper, 60-65€ taking into account the surcharge for passengers 4, 5 and 6. Not 100% sure how to book / get one at the airport but maybe somebody else here knows! Or you could reserve through the "G7" taxi website, but advance reservations cost an extra 7€.

And a general comment re. Uber: from Monday to Saturday between 10 AM-5 PM, within Paris city limits, a taxi hailed in the street or at a taxi station is actually cheaper than Uber, 80% of the time.

Posted by
2057 posts

For 6 people, traveling from CDG to near Gare St Lazare (Right Bank), the basic fare is 53€ plus a 4€ supplement for the 6th person. Total fare would be 57€ or the equivalent of 9.50€ per person.

Taxis can hold up to 7 passengers with luggage. Upon arrival at CDG, proceed directly to the official taxi queue, avoid the clandestine drives soliciting from within the terminals. Tell or signal to the staff how many you are, and they will match you with the appropriate sized taxi. You might have your destination address written on paper with the words forfait 57€ to hand to the driver. Taxi drivers are not tipped, but many would simply give the driver an even 60€.

A big advantage of taxis is that they may use the bus lanes into Paris and again once in Paris. This can save a lot of time. Ubers using bus lanes , if caught, pay a 135€ fine.

Posted by
2928 posts

For uber for 6 people, you will need Uber XL and that may or may not cost more than the bus. There is no set price for Uber. But why would you take uber and worry about the vagaries of pricing when you could take a van taxi from CDG to Paris for less than the 82€ that the bus will cost the 6 of you. Just download the Tax G7 app to your phone and reserve a van taxi if you want to avoid the possibility of having to wait at CDG if there are no van taxis available at CDG. I've arrived at CDG with a party of six and waited 15 minutes for a large enough taxi for my group of 6. That was fine with us. Not all taxis can hold 6 or 7 people. The supplement begins with the 5th person not the 6th.

Posted by
1129 posts

Fascinating! I had no idea. Interesting that it's not written on my receipts. And the price never seemed outrageous to me. Though I only really use it to go big distances or later at night.

Posted by
6728 posts

A party of 6 simply lets the dispatcher know they are 6 when they get close to the head of the airport cab queue. You will then step aside until a suitable van cab can be flagged down or requested. There is no booking charge out of the taxi line at the airport, so the cost of the ride would be 61 Euro -- 53 base fare to right bank and 8 for the two extra passengers. With a large group, a taxi will be the cheapest way to go. It is also slightly cheaper than taking the RER/metro and lugging your bags up and down many stairs.

If you book a cab ahead (which is advisable if you are heading to the airport in the morning) then there is a 7 Euro booking fee paid at time of booking.

You don't book ahead FROM the airport unless you need car seats which can be arranged through G7.