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How to get help in English for Ile-De-France Paris Metro/RER website?

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How to get help in English for Ile-De-France Paris Metro/RER website?

I am trying to plan a trip to Paris next month and I would like to use the Ile-de-France Mobilites website/app to buy tickets on the Paris Metro/RER. I tried to create an account but I must have done something wrong because now the website says that I am “Blocked” out by Cloudflare. I tried to send a message to the Ile-de-France Mobilites website but the website will not accept my message unless I enter an account number which I was not able to create. Other efforts to address the problem that I have made include:

  1. Using both Chrome and MS Edge browsers but both say “Blocked” This happens repeatedly regardless of how long I wait.

  2. A mobile phone on 5G without WiFi also says “Blocked”

  3. The “Contact Us” webpage for Ile-De-France (https://www.iledefrance-mobilites.fr/aide-et-contacts/nous-ecrire ) has a “Send” button on the “Contact Us” page but it does not work without an account number, regardless of whether I put “000000” (or anything else) in the message.

  4. The telephone number for Ile-De-France (+33 9 69 39 22 22 Mon–Fri 08:00–20:00, Sat 09:00–20:00)
    does work, but the answer is entirely in French so I don’t know how to respond. When I ask “Parle vous English”, there is no response.

Do anyone have any advice for how I can get help in English to create this account at Ile-de-France Mobilities?

Thanks for any response or suggestions.

Posted by
1709 posts

Have you tried clearing your browser cache and cookies?

Posted by
686 posts

I had multiple problems last year trying to set up an IDF Mobilities account. Ended up using RATP which seemed more user friendly to me.

Posted by
16914 posts

This is not what you asked but you also have the option of buying a Navajo Easy card for 2E and loading rides on to that at a station.

I suggested the Navajo Easy card because I can't remember if, in your prior thread, you mentioned what days of the week you will be there and for how long. The EASY card is great for single rides particularly if you are there Thursday thru Sunday.

Posted by
686 posts

Just watched the latest YouTube video from Les Frenchies about Paris metro. According to them, you cannot set up an IDF account until you are in France, and you will need a French phone number.

Posted by
21 posts

Thanks to Tocard and Katheryne for your info and links. Apparently, it's not possible to buy Paris Metro/RER tickets online in advance if you live in the USA and/or don't have a French telephone number. The only option for Americans is to buy a physical Navigo card once we arrive in France. I wish that had been a little more obvious before I spent several hours triying to do it. I even wrote an email to the Paris Tourist Bureau and they responded in English but didn't say anthing about that problem. Anyway, thanks again.

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