@ Laura B....Regarding your trying to get cash from an ATM in Vienna and got nothing: There are two types of ATMs inside the bank, ie, where you don't stand in the street doing the transaction. I know, you go inside the small area where several ATMs are located. Not all will dish out the cash you want, even if you take it from your credit card . The ATMs are Vienna are yellow in color, at least the ones I encountered.
The two types of these yellow colored ATMs are "Auszahlung" and "Kontoauszug" What you want is "Auszahlung." When I use it, I don't change the flag to English. If you need to do that, change it to English, the translation is inaccurate, to say the least. (must have been done techwise).
You'll see "cash pay out.", which is translated directly from the German and should have been indicated as "cash withdrawal" That's the "button" you press for your transaction to access your cash. Then the screen shows the amount you want to take out.
The ATM with "Kontoauszug" does not apply to you, that's the reason why it did not work for you. It has to do with one's bank statement. You notice that in Austria they use the word "Auszahlung" while in Germany the word "Geldabhebung" is used to mean what we call a "cash withdrawal."
Both machines look alike, yellow, but on each of them is a word on top of it..."Kontoauszug" or "Auszahlung" That's how you tell the difference in knowing which one to go to.