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Extime Meet and Greet Services at CDG

Has anyone used Extime meet and greet services at Charles de Gaulle Airport? Please comment if there is another service that you recommend.

We are looking for assistance with pre booking a meet and greet service that will assist with retrieving luggage from the carousel.

We are traveling on Air France, however, their meet and greet services on their website states lots of disclaimers that they will not be held responsible if they are unable to provide this service. I would like to find a company I can depend on.

Thank you!

Posted by
33988 posts

I expect that the carousel with the luggage is after immigration but before Customs, in the secure area. Can a person from the outside get in there? I would have thought it a security risk.

If you have wheelchair service from the plane can the attendant help with lifting the (hopefully not too heavy) luggage of the carousel?

Posted by
734 posts

All of the companies that offer the service are going to have that disclaimer on their website. They’re not going to open themselves up to a lawsuit when they didn’t meet you to carry your luggage

Air France is probably just as good as any of the others that are being offered.

Posted by
10672 posts

I hired Estime for some very tired visitors coming to France to stay with us. It worked exactly as said. They were waiting at the plane, fast tracked them through passport, picked up the luggage and took them to the train.

Posted by
114 posts

Carol -

I spoke with Air France this morning about their meet and greet services. They said it was subject to having the staff available to honor the request. They did not evoke confidence. We would rather pay for this service and be guaranteed vs any surprises. My sister and I have each had back surgery and want to protect our backs lifting the luggage off the carousel.

Posted by
734 posts

I work for a company that pays for this a lot for executives and I’d say we have about a 75% success rate overall. It means about 25% of the time these things don’t work out. That’s particularly true if your flights delayed or if it’s very early.

Posted by
4007 posts

"I expect that the carousel with the luggage is after immigration but before Customs, in the secure area. Can a person from the outside get in there? I would have thought it a security risk."

Yes, the "meet at the door of the airplane and take you all the way through to your transportation" service providers have the security clearance to allow them to do that.