I can't recommend Wonder City Tours. I booked through Viator for the Eiffel Tower Stair Climb and Optional summit by elevator. After checking and re-checking how to get to the meeting point and getting there well ahead of time, I was told my booking was for one person instead of two. I had booked it a month in advance and my voucher from Viator clearly stated two adults, paid and confirmed.
The Wonder City Tours representative was rude and aggressively informed me that my booking was for one, despite what she clearly could read herself on my booking confirmation. She told me I needed to call Viator because they had made a mistake and paid only for one person and we couldn't go on the tour.
At this point I got very upset. This trip to Paris had been planned for nearly 2 years. I was travelling with my 84 year old mother, whose dream it was to see and experience the Eiffel Tower. It was her first trip to France. I explained this to the representative and her response was that it wasn't her problem, Viator had made a mistake. And she told me patronisingly to calm down. I pointed to the $212AUD I had paid, getting increasingly agitated.
Finally she took a screenshot of my confirmed 2 adult booking and sent it on as I tried to get hold of Viator on WhatsApp.
She came back a few minutes later and said that her company was not going to charge me anymore money and instead were going to "let" my mother come on the tour for free because Viator had only paid them for one person. That “see? I needed to calm down and enjoy the tour” because they were not going to charge me more money, even though they had not been paid for two people.
I call this a lie. Which was later confirmed by Viator on WhatsApp, who texted me that indeed I did have a paid booking for 2 adults.
I will never make a booking with Wonder City Tours again. The representative was unprofessional, rude and had apparently no ability in customer service. Instead of reading the situation and calmly working through the problem, the first thing she tried to do was bully me into accepting only one of us would be able to go on the tour. Not worth the anxiety to try them again.