Citi Rejects Any Online Purchase from Musee d’Orsay

I just use my Capital One visa to purchase from there and it was no problem.

Well, good grief. That is good to know. I usually try to use my AMEX card if I can or if not my default is a Chase VISA. I do carry a Costco Citi card with me on vacation so good to know I might not be able to use it.

I've had trouble in the past with my credit union debit card and getting it opened for transactions in the UK. To hear them talk it is a nest of fraudsters but of course I've never had any difficulty there with ATM withdrawals or CC usage.

I'm glad you got your ticket!

I haven't had any problems purchasing from Musee d’Orsay but when I encounter difficulties it sometimes helps to switch to Paypal where the rejected card will often go through! I keep a variety of credit cards available within Paypal for selection at checkout time. I try to remember which have foreign transaction fees - I hate when I inadvertently invoke one.

Yea, it really was the most bizarre explanation I’ve ever heard, given that it’s the Musee d’Orsay … and, Citi had the code verification (through my designated phone number) hoop set up for me to jump through, which I did (twice) … but then it was rejected. I know many of us often have international charges rejected, but this situation has me shaking my head and considering switching my business to a different CC provider.
Without going into details, it’s the 2nd oddity with Citi in the past few days.

Use the forum’s SEARCH function and search on the term “3D Secure” for a possible explanation.

Hint: Most customer service representatives, when unable to understand what’s actually happening, will just make up an answer, rather than admitting they don’t know.

I actually had this happen with Bank of America..... I got to Spain and had all kinds of problems. Several calls confirmed "we have had fraud there so we don't allow you to use your card"

I decided to protect them from any further fraud... I moved all my money and accounts elsewhere :) That was probably 20 years ago. I have not missed BofA and their horrid service at all!

@David - yes, that was my suspicion while speaking to the first CSR, because it did sound as if she was just spouting from a script. I requested to speak to a supervisor, who said largely the same thing. At one point she actually said that “Mastercard” was no longer accepting any MDO charges, but when pushed, she backpedaled to saying it was just Citi MC.
I may just be blanking out on this, but I only remember seeing options of choosing Visa/MC or AMEX as payments … not Apple Pay or Google Pay.