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Can't make a payment on The Eiffel Tower official website (Solved)

Posted by (Canada) on

Hi all, I am trying to purchase tickets for The Eiffel Tower, but once I reach to the "Choose the payment method" step, select Credit Card payment option and click "Confirm your payment method" - nothing happens. The site seems to try to load something (you can see a "progress bar" in the form of the Eiffel Tower), but it doesn't open / reload the page to enter the credit card details to actually make a payment.
I tried multiple times in the day and no success.
Anyone has experienced anything like that? How do I go around this issue?
Time is running out and I want to still be able to buy the tickets before they are sold out.

Thank you to everyone!

Posted by
28091 posts

Sometimes in situations like this it helps if you switch browsers or devices (PC, tablet, phone).

Posted by
1488 posts

If you are using a VPN that's the problem.

Posted by
62 posts

Hm, I am not sure. I was using the "usual" internet connection, I don't think it was VPN (but I am a no expert).
I tried to google to find if other people faced similar problem, and found that many have been experiencing problems with their website, here and there. Someone suggested to change the browser. So, I tried using phone (Safari) and it worked and I was able to purchase our tickets.
Hopefully, this will help others too.

Posted by
11881 posts

Which browser were you using that didn't work?

Posted by
2338 posts

I simulated a ticket purchase via Firefox on PC

I have an ad blocker add-on (Ghostery) which blocks the process of going to the page to enter the credit card number. When clicking on "Confirm your payment method" button, nothing happens. It works by disabling Ghostery

The AdBlock plugin does not seem to create this problem.

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