Bookings for Accor Hotel Mercure in Nice

That Accor chain makes me nervous and I'm surprised RS is using them based on the customer service I've been getting from them. We're staying at the Mercure Nice Notre Dame as the last leg of our RS tour in May. I tried contacting them several times by phone, email and website to see about extending my stay at the end of the tour but got no response. I finally gave up and booked elsewhere. I have to say I was disappointed with the response I got from the Rick Steves people as well when I asked if they had any suggestions.

Accor hotels also has their own site. Their hotels Mercure, IBIS Sofitel etc. are also listed on aggregate third party sites.
What site did you use to book it that already had your credit card information?
That would be the company to call.

I always book Sofitels through the Accor website without any issues. Yes, who has the credit card info. I never keep my card numbers on any website. I am so sorry you are going through this mess!

"I am hopeful that Rick's connection to this Hotel chain will give me access to someone who can assist me."

The fact that a Rick Steves tour used this hotel does not mean that Rick or his company has some "special" connection to Accor. Since they didn't make the booking, they probably are powerless to intercede.

I agree that you need to contact the entity that you made the inquiry on. For instance, if you didn't use Agoda to make the inquiry, they can't do a cancellation for you.

If the entity that you made the inquiry through will not help you, ask Amex what to do next. They DO have pull with companies (since the threat of the loss of ability to take Amex bookings is a big one), and probably can get to people much higher up in Accor that you can.

Without your directly saying , and several of the responses already posted , I have the distinct impression that you have dealt with a third party vendor , and not directly with Accor on their website . As with all third party transactions , the original provider ( Accor , in this case ) will undoubtedly take the position that your issue is with the third party , and not them . Also true with car rentals , flights , and numerous other products . Booking , or in this case inquiring directly with the end provider , is your best insurance . You probably have no recourse with Accor .

Why are you trying to get 3 different reservations sites to cancel a booking for you? If you used one of them to "inquire" that that's who you need to deal with. Only ask Accor for help if you made the "inquiry" through the Accor or Mercure website.

Otherwise your quarrel is with whoever you were using at the time....

Looks like Gayle’s left the building. For this situation, she needs to be on the Chris Elliott website. She also had to be logged in, forms filled out, with her credit card info entered. What a horrible loss of money.

'I'm confused by that. Are you saying you called the hotel and they didn't answer the telephone?'

I contacted the hotel directly and the Accor number both by phone. The hotel had me on hold both times I called and I gave up after 5 plus minutes on hold. Accor said to call the hotel directly. Terrible service. I contacted Rick Steves office to see if they had a suggested number or contact name at the hotel and was told they couldn't help me. Direct emails to the hotel were not returned. Neither were messages sent via the 'contact us' pages on the website.

Thanks Allan for the clarification. Are you the same person as capferrat39, Gayle Bishop?

No I'm not. Just another person that had issues.