I'm curious as to whether anyone has any experience running a leasing a Peugeut through auto France versus autoFrance we will be in France for seven weeks startin end of September. Looks like the price of leasing is the same from both of them for a Peugeot was wondering if there's any difference in terms of customer experience? Both companies were mentioned in the latest Rick Steves, France guide. thank you so much
Posted by
80 posts
Never leased with AE, but I worked there for 10 years and rent from them now.
Their customer service is superior to any other car rental agency and they are your advocate if something goes wrong. I don’t use anyone else.
They’re based in the good state of Maine too.
Posted by
Gig Harbor, Washington, USA
1849 posts
Another vote for Auto Europe who saved our vacation plans last month after someone stole DH's wallet with driver's license the day before we planned to pick up the car. (Luckily we still had the international driver's license.) Their rep spent two hours on the phone with us and the rental agent to get the problem resolved. Without her help we would have been up #$%@creek without a paddle.
Posted by
Chicago, IL, USA
478 posts
We did a one month lease in France in 2022. We arranged it through AutoEurope. The car was Renault. And for the pick up and departure arrangements we dealt with only with Renault. AutoEurope is broker. But they were very helpful with questions about our lease in advance. And very clear about the terms and conditions. At least for our lease the terms and conditions were slightly different than a regular short term car rental, about deadline for cancellation, about window of time to pick up and drop off, etc. so do be sure you understand. But our service from Renault arriving and departing from Marseille airport was also very good. We didn't have any issues with this lease, so I didn't have any reason to deal directly with AutoEurope otherwise. But I almost always use AE to rent cars and it's because I have always heard of the excellent customer service they have if you run into any problems, for example pushy rental car desk insisting you take other optional services.
Posted by
Panguitch, Utah
2642 posts
If you have anything go wrong, being about to contact help quickly and in English (unless you speak French), gives Autoeurope a huge advantage over other brokers.
Posted by
Sacramento, California U.S.A.
10507 posts
We did a lease with AE in 2006 and we also use them for rentals. We have always been happy with their service. I agree with the poster who points out that you can get help in English if necessary with AE rather than deal with people in another language.
Posted by
OP
22 posts
Many things to everyone for the consistent message and feedback on your positive experiences with AutoEurope. yes it’s going to be critical that we have customer service available in English since unfortunately I speak very little French
Carroll
Posted by
Sacramento, California U.S.A.
10507 posts
Hopefully you will have no need for customer service. I have rented 10+ cars and only had to call once while I was in Europe.
Posted by
Long Beach, Ca, usa
1090 posts
cmcg,
We always use Auto Europe to find a car, and have gone with different car companies depending on location, price, etc. (France, Spain, Italy). Service has always been great, choices as well. We have leased a car through them one time and were happy with that also.