Airbnb it would be so wonderful, if when a client has extenuating circumstances, that a refund policy can be altered a bit. My dad is now under hospice care, and we had to postpone our trip to France. We had 5 different Airbnb rentals and all but one understood our situation and refunded our deposit. We sent a letter from hospice confirming my dad's care.
We understand and we cancelled before the 2:00pm cutoff to receive 50% back off our deposit. No where on the pop up last week did the system indicate the 2:00 pm timeframe is in the listing time zone. How are we supposed to know that?!
There are always system workarounds available. It would be nice if a host of a property would show some grace and understanding.