I booked and prepaid for several nights at Hotel Lenox in Paris (a recommendation from the RS guide) prior to our May 2020 tour. We just rebooked there for May 2022 and were amazed that they graciously gave us credit for the funds we'd assumed were long gone. We've never stayed there but we already like it. With this focus on doing the right thing, they deserve our business.
Posted by
San Francisco/Marin County
9436 posts
That is so heartwarming to hear KC, thank you for sharing. My experience is that the vast majority of French people are wonderful.
Posted by
North Georgia, USA
1155 posts
We stayed there for our tour in 2016. They were lovely, very accommodating, and it's a great area. Enjoy your trip!
Posted by
Sapulpa, OK, USA
6536 posts
KC, which Lenox is that? I find 2, one in the 7th and another in the 14th.
Posted by
Bainbridge Island, WA
288 posts
Good to hear - I have a small credit with them that's expiring in December but I won't be able to use it until next spring. I'll reach out to them to see about getting it extended. Thanks for the tip!
Posted by
Southeast US
4046 posts
Strong work, Hotel Lenox.
Posted by
OP
Lynnwood
285 posts
This is the Hotel Lenox in Montparnasse.
Posted by
Charlotte, NC, USA
386 posts
They did the same thing for me back in 2017-18 >> the day before I was to fly to Paris I was rushed to ER with horrific kidney stones. They gave me 6 months to use the credit they gave me, but I wasn't able to get to Paris for 9 months so they extended it. I've stayed there several times and it's an excellent location.
Posted by
USA
195 posts
Love that hotel!
Posted by
Sapulpa, OK, USA
6536 posts
Thanks, KC. We're thinking about spending a few days in Paris next spring before our Loire Valley to the South of France tour, and I'm thinking of staying in a hotel other than our regular (Rue Cler area) one.
Posted by
Chicago
8168 posts
That's good service to generate publicity to sustain business.
Posted by
Massachusetts
317 posts
For part of a 2015 RS tour and for a few days afterwards, I stayed at the Lenox Hotel in Montparnasse and really liked the hotel and the staff was friendly and helpful.
Posted by
Amsterdam
575 posts
I had the same experience with Timhotel Montmartre. My voucher expired at the end of 2020, but they were more than happy to honor it. I was very pleased. I extended my stay. I'm headed to Paris on Tuesday.
Posted by
Colorado Mountains, USA
7964 posts
So good to hear, KC, and definitely giving Credit where credit is due!
Posted by
1 posts
We had a similar situation with the Cler Hotel in Paris. Our trip was scheduled for July 2020; 2 rooms and non refundable. The hotel was more than understanding and moved the reservation to July 2021, but due to our ongoing concerns with the virus, we contacted the Cler Hotel yet again and our reservation has been moved to May 2022.I would recommend this hotel to anyone and I can't wait to thank the hotel staff in person!!!