A refund was promised from Virgin Atlantic; however, the time has long gone by when we were supposed to have gotten it.
So we had contacted our Mastercard and filed a dispute of charges a couple of months ago.
They said "Fine, we will credit your account."
Now we received a letter from Mastercard saying that our dispute of charges cannot go through
because Virgin Atlantic told THEM that WE cancelled the flight (we did not--they cancelled)
They also told Mastercard that we never requested a refund--lie!
We have text messages of us requesting a refund, sent to VA.
And them replying and saying, "OK".
We also have (saved) text messages from them telling us our flights had been cancelled (that is Virgin Atlantic cancelling on us) and we replied saying "Please refund our money."
They told Mastercard they are willing to give us vouchers for travel......which we don't want....
who knows when we can fly to the UK again?
We have to think carefully about whether we fly with them again, after what we went through, trying to get a refund, calling VA, getting hung up on.
Great customer service......just put customer on hold for 5 minutes, then disconnect.
Problem....gone!.....as far as Virgin Atlantic is concerned.
So here we are, right back where we started from in May.
And as far as vouchers go.....
What good are they if VA goes bankrupt?
Many other airlines have refunded money to customers who were supposed to fly this past spring and summer.
We are still waiting for a refund from Virgin Atlantic.
We are well aware of the problems the airline industry is facing right now. However, it's not cool to tell someone their refund will be returned to them in 10 to 30 days, and then.....no refund, and you cannot get in touch with them.