Getting a refund from VA has been a chore. The communications from them have been very pleasant but not remotely satisfying until now. Here is my story.
I have been waiting for a refund from VA since my March 19 flight from San Francisco to London was cancelled. As I reported in another thread I used text to initiate and follow up on my refund. so that I would have some elctronic trail rather that phone conversations. Long delays occurred. At one point early on I was informed in the text that it could be 90 days. Arrgh!
On occasion I would get a text that it would someday be processed. In my texts I gave them various contact information. Ultimately I received an email with similar information. Then a few weeks ago I got another email that said 40 days was the magic number. Then about a week later a smilar email with no mention of the 40 days, just a vauge promise.
Low and behold a few days ago, on July 3 I received a refund confirmation email with an official accounting and notification that my refund is processed and that I should expect it to be refunded to my credit card. So far it is not on my credit card but it often takes a few days. I will post again after it actually appears. finally I am optomitic that all will be well. Perseverance furthers.
Here is the contact information for the refund email initially received form VA. I resonded to this email and receive a reply so I suggest that you and others use this . Good Luck!
PO BOX 1243