We booked tickets with Rail Europe and have had several emails regarding cancellation or rescheduling, all they keep saying is that they are not the provider! We booked with them, was charged by them, I don't get it.
One email told me the only way to get a refund is to scan the ticket at the London station! If I could do that, I wouldn't be cancelling my trip
Cannot even contact Easy Jet, the only numbers they have on site are within Europe only