One of the concerns that some posters have stated in the past was they felt uncomfortable without contact information for the property itself. This has never been an issue for me, but I know it has bothered others.
I received an email from the Premier Inn I am staying in next weekend and I noticed that it included both a direct phone number and an email address for the property. It looks as if they send this info out about 1 week in advance of the reservation in case of any last minute issues. I was pleased to see this.