Yesterday we took South West Trains from London Victoria to Portsmouth Harbor & back. The trip out was delayed due to a system emergency. The return trip was delayed by mechanical failure of another train on the tracks we were on. In both instances, our trains were terminated 3 stops before our destination & we had to wait for other trains.
The announcements on the trains suggested we seek compensation for the delays. However, when I went their website, I was informed we were not eligible as we had not purchased our tickets for the trip from them--we have Brit Rail passes.
Is there anything we can do? We ended up spending less than 2 hours on Isle of Wight, totally ruining our day.