I booked two British National Rail passes from RailEurope.com and so far I am unable to use these passes to travel on British National Rail trains.
These passes are electronically scannable passes, which clearly state that any printed copy is invalid.
The issues with these passes are:
1. There is no place to scan them at the train station entrances or exits. The train station entrances require a printed ticket to enter and the train station exits require a printed ticket to exit.
2. The station guards at both the entrances and exits will not accept the electronic pass.
3. The ticketing agents at the ticket booths say they have no idea on how they would be usable.
Can you please help by explaining how these tickets are supposed to be used to travel on the British National Rail system?
I am currently in England and am very frustrated over how the tickets has not worked.
Thank-you for any help you can give.