We inadvertently made a hotel reservation in London on the site Hotels One.com thinking we were on the main hotel website. We have a confirmation number. Has anyone else used this site - is it legit? We are concerned that we were scammed and our card was compromised.
Posted by
Coeur d’Alene, Idaho, USA
16108 posts
I did this same thing when booking a hotel in Edinburgh earlier in the year. I didn't notice until I saw a 399GBP charge plus charges for the whole stay which did not need to be paid until arrival at the hotel (Accor chain). I'd thought I was on the Accor site when booking but when I had an email exchange with the hotel asking about the 399GBP charge they said...it's your "travel agent". I was able to cancel the booking, got fairly immediate refund from Hotels One including the stupid fee (within 24 hours) and then rebooked using the Accor app.
As far as I could tell it is a legit site as Accor did have a reservation for me. BUT they are a travel agency and they gouge you with charges.
IF there is still a vacancy at your hotel of choice I would cancel Hotels One and rebook directly assuming you did not book some kind of non-refundable rate.
Posted by
1 posts
I erroneously used hotelsone.com to book a hotel. In the process I was sold a refund policy for 1/4 the price of the room. I thought, and the agent represented to me, that I was dealing directly with the hotel. I mentioned Expedia, and the agent said never use them because they cancel reservations you've already made. However, hotelsone.com actually made my reservation through Expedia. When I requested a refund it was refused. I made a complaint for fraud with the BBB. Both reservation and insurance cost were refunded. Their listings are made to look like actual hotel listings.I just now googled hotelsone.com. What popped up is that they are a fraudulent site that scams users and is not BBB accredited with numerous complaints to BBB and on Trip Advisor. That is certainly accurate in my case. I would never use them again.