Buyer Beware on Rapid Antigen Test Kits
We returned to the US on Nov 3. Here was our experience with the 72 hour Covid Test before our US return flight. We purchased 2 Rapid Antigen test kits from "Official Rapid Tests". Their website says "We've helped thousands fly to 74 countries across the globe Including France, Germany, Italy, the United States, Cyprus, Dubai, South Africa, India, Saudi Arabia, Maldives, Spain, and Greece." This provider is on the UK government approved test list. The test kits were delivered promptly via mail. It is a nasal swap rapid antigen test. We took the test 3 days before our flight and got negative results quickly. We uploaded the test report to the airline portal and assumed all was good.
A day before our flight, we found out our test reports were rejected without explanation. After an hour of 'chatting' with the airline, we determined why they were rejected.
In both of our test reports the 'Type of Test' field was blank. The US requires that the test type (Antigen) is included in the test report. The test kit said it was an Antigen test, so we hoped/assumed 'Official Rapid Tests' would reissue new test reports with the word 'Antigen' test listed on the report. There is no office location, phone number or chat, only email. They did reply to our email request, but they refused to add that information to the test report. Their response was merely, "it clearly states it is a negative Covid 19 test". Maybe that is fine for entry to some countries, but not for the US. We had multiple emails back and forth, but they would not add this required information. Without the specific type of test listed on the report, the US rejected the test report.
We still can't figure out why they refused to add that information to the test report. It said right on the box that it was an Antigen test.
We ended up spending our last day in London looking for a different antigen test. We didn't plan on a stress filled final day wondering if we were going to be able to get on our plane the next day. We ended up going to Boots and for 30 pounds, we got a valid rapid Antigen nasal test. At the Boots site you have to pay for the kit before you can even search for Boots store locations to see if there are any available appointments and to set up an appointment. Fortunately we were in London, and after about 5-6 searches of the nearest Boots locations that were booked up, we found a store (426 Strand, near Trafalgar Square) where we could book a same day appointment. That store/pharmacy was great! We highly recommend that store!