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Dartford Crossing

Posted by Eef on 12/03/15 10:37 PM

We just received a notice from Hertz charging an administrative fee (noted as a "parking fine"). I think the fine might be from our toll for the Dartford Crossing. I thought we had paid this toll correctly. We went on the internet and registered our rental car. We paid a toll by credit card. I did this before we crossed, so was I supposed to register the time and date we crossed after the fact?

I don't mind paying a fine if we did this wrong, although it's a little frustrating to pay a toll and pay a fine too. I seem to have thrown out all our receipts from our trip (in an effort to get rid of clutter!), so I don't really have any documentation that we paid, other than what shows on our credit card receipt.

So, I'm wondering, what is the correct procedure for paying the toll, in case we ever do this again?
Thanks

Posted by harleydonski

Hampshire, England.

12/03/15 11:16 PM

1075 posts

Are you sure that you didn't park anywhere that you could have incurred a "parking fine"? Would have thought what you're describing would be a "failure to pay toll".

Posted by Eef OP

12/04/15 02:24 AM

888 posts

No, we didn't park anywhere. We don't have the official fine yet, just notification from Hertz. I agree it makes no sense to call it a parking fine. The notification also says the A282 Trunk Road which is why I thought it was the Dartford Crossing. I guess we'll just have to wait for more information.

Posted by Nigel

Northamptonshire, England

12/04/15 08:57 AM

33996 posts

That's the Dartford Crossing all right.

Have you contacted them on the form found on https://www.gov.uk/pay-dartford-crossing-charge
because I understand that 8 out of 10 appeals on the Dartford Crossing go in favour of the driver.

Posted by Eef OP

12/04/15 03:46 PM

888 posts

Thank you, Nigel. That is very helpful. I have only received the notification from Hertz but it sounds like we ought to try an appeal before paying the fine. I'll update when I know more.

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