EDIT. I think my original title and discussion was confusing. I knew what I was saying but I am thinking that it was not clear to readers.
I am referring to a pre-trip email that I received yesterday confirming my visit in a week and giving me reminder and helpful information.
This morning, I received a very nice Confirmation E-Mail from Premier Inn.
It came as a complete surprise. Was not expecting it. It was very professional and friendly.
I love receiving a confirmation email from a hotel and if I don't I usually send them one the day before I arrive.
Probably anyone who has stayed at PI knows what I received but it includes a phone number and email if I have further questions. Really like the email. Probably will not call unless I really have to.
This makes me feel really good about PI. I have heard so much about PI from forum and have no idea what to expect.