Woke to a message that my flight between London and Rome in a few weeks in cancelled. Hoping that the LA to London portion of my flight doesn't also get cancelled.
The message and web site gave no direction about rebooking or refund. The call center said that due to heavy call volume, my call cannot get through!
What have other people experienced? Will the airline issue a refund or do I need to submit something? I may proceed to book a flight with ITA but will have a 5-hour layover in Heathrow getting me into Rome late.
UPDATE: Both flights were booked together for same day. I booked though Travelocity and when I called them (got through immediately), they said the only way to get refund for cancelled portion was to cancel the entire itinerary and rebook the trip. I'm considering doing this as it means I can travel on an airline that's not having such dramatic problems.