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A little nervous

Our flight is scheduled to leave SFO tomorrow at 5:55pm. Last week two of the daily Virgin Atlantic SFO to LHR flights were cancelled. It's been 7 days since the last cancellation. And then today's flight got cancelled. We will deal with whatever comes up. We may lose on nights' lodging. Not the end of the world. But it's a little awkward not to be confident that we are going tomorrow.

Posted by
8718 posts

I hope your flight goes tomorrow. Have they been having technical, mechanical, or scheduling problems. Is there anybody at Virgin who could give you assurances, or offer anything to ease your nervousness?

Posted by
11724 posts

Regardless of what happens, Virgin is obligated to get you there. I know that a cancellation would be inconvenient and you might lose financially, but you should be able to get there eventually.

I would also call or email the hotel and explain to them that you might be late. See if there's anything they can do for you. At least they'll know, and they won't give away your room. Did you pay in advance for your hotel? Did you pay for it with a credit card that has travel insurance? You might be entitled to a refund if the cancellation is the fault of the airline.

Also, as Cyn mentioned, do you have any idea why those flights were cancelled? They could have been weird anomalies.

Posted by
92 posts

I can see how you’d be a bit on edge. Have you researched the other options Delta/Virgin have to get you from SFO with a layover? Or is this cancelation due to their issues such that they will put you on a direct United flight? I’ve found in these situations I can react quicker in the moments after a cancelation if I know what other flight options exist.

This flight is also subject to UK261, so it’s helpful to familiarize yourself with the compensation you’d be due from Virgin under that policy.

Fingers crossed that all of this is moot!

Posted by
9550 posts

Hi Katie, I hope all goes well for you! I’ve had a couple of hiccups of flights in the last three years, but eventually arrived a day late.

Look up all of the options for flights tomorrow & the following day, so you have some screenshots of options you want if there’s a delay. I also looked up seats available on them during our situations. Is there a flight earlier in the day that’s an option, or has that one also been cancelled recently? Are these flights cancelled earlier in the day, or are people waiting to board & they’re cancelled? I’m asking because if there’s an advantage of checking tonight or early tomorrow, I’d have my suitcase in the car, ready to leave, if an earlier flight becomes the best option. Good luck!

Posted by
10123 posts

As far as cancellations I believe Mother Nature has been at fault.

Breathe. You’ll get there.

Posted by
11724 posts

This flight is also subject to UK261, so it’s helpful to familiarize
yourself with the compensation you’d be due from Virgin under that
policy.

I agree, but compensation is only due if the flight delay was the fault of the airline (through issues like mechanical problems or not having a full crew, etc.). If it's weather-related or due to some other issue like air traffic controller strikes, then you are not entitled to compensation.

There also has to be at least a 3+ hour delay to receive the minimum amount of £220, and a 6+ hour delay for a flight traveling to or from the UK, for the full compensation of £520.

Posted by
11546 posts

Tomorrow's VS 019 to SFO at 1245 UK time is currently showing as scheduled to run on the Heathrow on line departures board, as of 2330.
That will be an early Indication of any issues, if the outbound is cancelled in the next 9 hours, as hopefully any cancellation would be before check in starts at 0945.
So hopefully you will have a reasonable confirmation that is running before you go to bed tonight.

Cautious optimism there.