We stayed here our 1st night in the UK. We took the coach straight from Heathrow. This hotel is well located , right across the street from the train station and a very short walk to the old town center,, The hotel itself was very clean with a good sized sleeping area and a very large bathroom. Whole place was spotlessly clean.. There is no lift.. I don't think this place is listed in Rick's book, but I recommend it.. It was actually our favorite hotel in England. The girls at the desk were real sweet and helpful, as well.