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Cherry Court Hotel a bust

I stayed in a single at this hotel near Victoria station last week. There was massive amounts of mold on the ceiling of my shower. The carpet was split in the middle of the room which was extremely small. Other things like one small bar of soap, tiny sink made it hard to manage. Yes I only paid £65 and only for two nights but I’ll look elsewhere next time. Not sure if Rick still recommends this hotel but he should check out room #2 as I can’t recommend this hotel.

Posted by
5698 posts

Thanks, barbara. We're heading to London next year, and this is one of the hotels I was going to look at.

Posted by
7574 posts

Too bad.

Never a plus to have a disappointing accommodation whilst traveling.

Next London excursion look at the Premier Inn chain, or Vancouver Studio Apartments in Bayswater.

Posted by
2101 posts

Barbara, I’m sorry you had a problem. Did you let Neha know?

I stayed at Cherry Court the first week of September. Although it was tiny, my double room did not have ripped carpet or mold. Yes, sink was RV size. It was not the only hotel that I stayed in that had teeny bars of soap; I always pack my own soap and shampoo/conditioners, brands I like. My friend stayed in a single room on the third floor and didn’t mention any maintenance problems.

I will stay there again if I am in London, as long as I can climb stairs.

Posted by
5698 posts

Thanks for another experience, horsewoofie. We haven't locked our dates in yet, but I'm looking at hotels. Our favorite budget hotel (Kensington Gardens) seems to be booked for at least part of our likely dates.

Posted by
7138 posts

There is a reason the Premier Inn Hotel chain is my "go to" hotel option in London. Many locations, reasonable prices, and you pretty much know what to expect.

Posted by
2101 posts

Jane, I mentioned my stay at Cherry Court in my trip report. In part I wrote "Cherry Court Hotel rooms are tiny, painted hot pink, clean and inexpensive. Breakfast is a fruit basket every day. The Patel’s are the nicest people in the world. Neha was very responsive to all my email inquiries. They easily dealt with my food allergies and fussiness." It isn't fancy or modern; no elevator. My double room #4 on the 1st floor faced the street and was a little noisy in the evening. I only mention that if you go to bed early or are a very light sleeper. My friend said her single room #10 on the 3rd floor in the back was quiet.

Posted by
8815 posts

Shouldn’t the owners already know what condition room #2 is in? If one room is in unrentable condition, i wouldn’t trust there aren’t others as well.

Posted by
22604 posts

But 35/40 dollars for room in the heart of London is dirty cheap. No excuse for not being clean but that is an unbelievable price.

Posted by
2101 posts

Frank, I think your math is backwards. Currently £75 is $85, £65 is $74; cheap for London Victoria.
Susan, you are right. You would think that the Patel's would check the rooms and know the condition of each. And their maids would report any problems.

Posted by
8815 posts

Thanks horsewoofie, that’s what makes sense to me, that they already know.

Posted by
22604 posts

Maybe you are correct . But I interpreted -- I only paid £65 and only for two nights -- as 32.50 per night. Still 65 is cheap.

Posted by
2101 posts

Frank, Having stayed there, it’s per night, still very cheap by London standards. I stayed 5 nights and Friend stayed 3 nights.

Posted by
2988 posts

I have not stayed at the Cherry Court for quite a few years, but previously had many times. The Patels always went out of their way and are charming people. It is too bad you didn’t bring your complaints to their attention so they could address them, rather than on here without giving them any opportunity to resolve or defend. I don’t think that is fair.

It definitely isn’t a cookie cutter hotel, but the owners, location and beds were outstanding in the many years I stayed there. I would stay in a double rather than a single for their great mattresses. Doubles are so reasonably priced. This hotel has a personality in its decor. If you don’t like color, it might not be for you as well.

Posted by
9881 posts

massive amounts of mold on the ceiling of my shower. The carpet was split in the middle of the room

These are conditions that didn't happen overnight and would not be unknown to the hotel.

It is too bad you didn’t bring your complaints to their attention so they could address them, rather than on here without giving them any opportunity to resolve or defend. I don’t think that is fair.

I certainly would have asked for a room change, but I see nothing "unfair", about barbara's post.

Posted by
1819 posts

Lots of stuff goes on at hotels that may never be aired.

Not that many years ago I checked into my hotel in Parma and was given a room that was nothing short of dungeon-like. I went back down to reception and asked to be relocated and was bruskly told that was the room offer at the rate I reserved. Next morning I again stopped at reception and said that if there were no other rooms available I will be checking out and going elsewhere. The individual moved me to another room - the difference between the two was the difference between night and day. This was a 6-night stay at a higher end hotel.

Posted by
8815 posts

We stayed at a nice hotel in Sorrento and the plastic shower curtain had mold on it. I went to reception and told them. They replaced it with a new one immediately. I always go to reception if something isn’t right and it’s always resolved. barbara, i assume you talked to the owners about the mold, right?

Posted by
13090 posts

I had a mold issue in a hotel in Lucca while on an RS tour. There was mold in the shower. I told the owner who was at reception and she said it was just grout stain. I said no, it was mold, and I knew the difference.

The RS guide was nearby and asked me about the problem. I told her. She spoke, in Italian, to the owner and then said to me it was grout stain. I said, no, it was mold.

"Show me," the guide demanded. So I did. She said nothing.

The next day, when I returned from sightseeing with the group, the mold was gone.

Unfortunately, the owners might not do spot checks or may be in denial.