On the advice of this forum, I bought my tickets for Versailles and Buckingham Palace directly through the attraction websites. I printed off my tickets and got a confirmation email today. In the email it says that our tickets do not allow us to skip the line and now I'm really confused. (Here's a screenshot of the email.) I thought the whole point of buying tickets in advance was to not have to stand in the long lines to buy tickets. What line does this mean? The security line? Now I'm regretting not going for "skip the line" tickets on Viator. :/
Buying tickets in advance only allows you to skip the ticket buying line (which in some places can be monumentally long). It never allows you to skip security. And it doesn't allow you to skip ahead of the line for guests who also have tickets. This was pointed out on your thread about whether to buy tickets through tour sites or attraction sites. Tickets bought thru viator (attraction tickets, not guided tours) are no different.
The exception might be certain museums who have a separate line for certain passes.
I wonder why they'd specify that on the ticket... I doubt buying ANY ticket would let you skip the security line.
Pre-purchased tickets mean that you get to skip the ticket line and go directly to the line for point A, which is the security line for the main entrance. Had you not bought your tickets you would find yourself standing in two lines! All advice I have seen on this forum suggests one getting there early, well before opening time to ensure a shorter entrance line. If you want to skip the security line then you need to also purchase the private English tour of the King's Apartments. Different entrance, shorter security.
"Now I'm regretting not going for "skip the line" tickets on Viator"
For Versailles I don't believe there are any tickets that allow you to skip the security line, except for tours which have their own security line, so if you want to skip the regular security line you have to buy a tour, not just an entrance ticket.
You cannot skip the Versaille security line with ANY ticket. People are so enthralled to hear about line-skipping tickets, but it seems to never occur to them that if THEY can buy line-skipping tickets so can others.
Now if you were with a tour group then you would STILL have to go through security in a different line, and you would have a predetermined entrance time. We do that every year when we bring our small student group.
I wonder why they'd specify that on the ticket... I doubt buying ANY
ticket would let you skip the security line.
It's possible that the text is for people who don't understand that many big attractions in Europe have security lines in addition to ticket lines. They just didn't provide enough detail on the line that cannot be skipped (security). I've heard that the security line can be long at Versailles, and there are probably visitors with "skip the line" tickets who are annoyed to find that they couldn't avoid standing in a queue altogether.
I have bought tickets or tours from a 3rd party. In all probability, you may not be waiting in the Versailles line but you will be waiting on a bus or somewhere else.
If you feel that strongly about, call & ask. Maybe they would even refund the ticket.
Maybe they would even refund the ticket.
Not if the line they are are referring to is the security line.
We pre-purchased our tickets for our July visit. We got to go stand in the security line right away as opposed to having to go stand in the ticket purchase line and the the security line. Depending on when you are going, the security line can be huge. It took us an hour to get in.