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Hotel Medvidku in Prague is Dishonest

Had Hotel Medvidku (https://umedvidku.cz/en/) listed in Rick Steve’s Prague book send me email on 4/11 canceling saying I could receive credit to use through 2020 or refund. The government had closed all hotels in the Czech Republic on 3/16. I asked if they would extend credit to 2021 if not I would like refund. I emailed them 5 times for confirmation never received contact back I even called left messages.

They day before I was to check in since I had no refund or voucher I filed a dispute on my credit card. Today I was notified it was not a valid dispute and bank provided the proof the hotel supplied. The proof Hotel Medviku sent the bank was falsified documents and emails.
I must now provide the bank proof it was falsified and show documentation the hotel was closed due to government regulations to recieve my money back.
I want to warn you regarding this hotels business conduct. I understand times are tough but dishonesty and falsifying documents should never be tolerated.
This is sad because we really wanted to visit this hotel which is also a brewery my husband was very excited.

Posted by
7400 posts

The proof Hotel Medviku sent the bank was falsified documents and emails.

That is disturbing.

Posted by
3330 posts

Louise, I am very sorry to hear of your situation. It is always shocking when it seems as if a person or business is acting dishonestly. I hope that you will be able to get your situation resolved soon.

Posted by
9 posts

Yes that is how I know they were falsified. The bank mailed me print outs of all the documentation the hotel emailed them.

Posted by
2768 posts

You also need to send this info to the Rick Steves guidebook section of this website and notify the hotel that you have done this.