Had Hotel Medvidku (https://umedvidku.cz/en/) listed in Rick Steve’s Prague book send me email on 4/11 canceling saying I could receive credit to use through 2020 or refund. The government had closed all hotels in the Czech Republic on 3/16. I asked if they would extend credit to 2021 if not I would like refund. I emailed them 5 times for confirmation never received contact back I even called left messages.
They day before I was to check in since I had no refund or voucher I filed a dispute on my credit card. Today I was notified it was not a valid dispute and bank provided the proof the hotel supplied. The proof Hotel Medviku sent the bank was falsified documents and emails.
I must now provide the bank proof it was falsified and show documentation the hotel was closed due to government regulations to recieve my money back.
I want to warn you regarding this hotels business conduct. I understand times are tough but dishonesty and falsifying documents should never be tolerated.
This is sad because we really wanted to visit this hotel which is also a brewery my husband was very excited.
Posted by
Edmonds, WA 🌨 ☂
11893 posts
The proof Hotel Medviku sent the bank was falsified documents and emails.
That is disturbing.
Posted by
Lynnwood, Washington
8899 posts
Louise, I am very sorry to hear of your situation. It is always shocking when it seems as if a person or business is acting dishonestly. I hope that you will be able to get your situation resolved soon.
Posted by
Edinburgh
2683 posts
have you seen the documents that U medvidku sent to the bank?
Posted by
OP
Florida
11 posts
Yes that is how I know they were falsified. The bank mailed me print outs of all the documentation the hotel emailed them.
Posted by
Prague
445 posts
It's a member of the Czech Association of Hotels and Restaurants. Let them know at https://www.ahrcr.cz/en/contact/. And feel free to quote from their published ethics code at https://www.ahrcr.cz/en/ethics-code/.
Posted by
Charleston & Birmingham
4610 posts
You also need to send this info to the Rick Steves guidebook section of this website and notify the hotel that you have done this.