We were prepared to go to Croatia today. I had my party of 6 get tested ahead of time. We all are vaccinated. I saved everything electronically. I had receipts for all our rentals. I thought I was prepared.
The night before, once we got the latest test result, I tried the https://entercroatia.mup.hr/ website. I had to enter information for the 6 of us, I had to upload our results. I had to enter information for 6 different pre-paid locations we were planned on staying. It took a long time. I hit submit and it failed with an error on my 6 file uploads for proof. Tried PDFs. Tried photos. Tried photos of PDFs. Nothing worked.
Today we make the 3 hour trek to ORD. We get to the TAP Air Portugal counter. They would not let me check in without having a bar code from the site. I explained the situation from the previous night. They then directed me to re enter all of the information using my cell phone. For over 2 hours, I kept trying. Same error. Completely out of my control
In the end, they would not allow us past the check in counter. Agent explained that the site worked for other passengers, therefore we couldn’t go. Ridiculous. I had to get my father to turn around and come back to get us. Vacation ruined. I’ve been to Europe several times previously. I am a senior IT professional with 25 years experience. I don’t think the site was tested with this many people with this many destinations.
IMHO, the site is there to speed the process. Not BE the process. We should have been allowed to board and worked it out with customs in Croatia. I should have been able to assume that risk myself. I also have barcodes from registering with Portugal. Didn’t matter. Still can’t check in.
If you want travel to come back, this needs to be fixed. Maybe the vaccine passport is the solution
The worst part is, the next flight out is in 5 days. No way to know whether the site will work and that we won’t face this again! Ugggh
Now the refund game. Endless emails and calls.