James, Were you asking about why we stated we had positive experiences
using VRBO and reported "not so great" for AirBnB? (This was a general
comment, based on previous travel, and not for this topic on Croatia
travel).
Keri, I am a strong supporter of subjective opinion. I meant no criticism.
This was only from our own experience and may not be the typical case
-- but, from our trip in 2012 (Europe), where we had 5 bookings on AirBnB, we found that the 'hosts' were not of the 'travel
professional' caliber we were used to from VRBO (e.g.). In two cases
we were swapped to a different property (when it was too late to
rebook elsewhere); in three cases the closets were locked up so that
we had no place to unpack/hang clothes; in one case the advertised
amenities were in error (so much so that AirBnB had to intervene).
Nothing at the level of ruining the trip but a definite disappointment
after so much advance research and planning -- and nothing that we've
encountered in a decade of using VRBO. We had the sense that the
AirBnB owners were younger folks, looking to make up some of their
rent/mortgage (think "couch surfing" mentality), rather than being
seasoned owners tending to giving a splendid experience to their
traveling clients.
Keri, that’s very interesting. I know either the owner or the management company for about a dozen apartments being rented in Europe and each is listed on both VRBO and AirBnB which led me to believe that what you get on one you get on the other. But I believe your experience is very real so I am going to look into it a little deeper. Maybe there is a common core of apartments in both, but beyond that common core the demographics of the apartment owners varies wildly. This is something of personal interest so I thank you for the perspective. I always say the one thing you can do to improve your odds is to look for the professional apartment businesses and stay away from the amateurs.