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Submit insurance claim IMG ITravelInsure LX

Posted by (Seattle) on

I purchased CFAR insurance from IMG, ITravelInsure LX for my trip that is cancelled. The tour company cancelled due to not enough participant. I got the refund for almost everything but the airfare. which is non refundable. Not very much, only about $300.
I received a travel credit from Alaska Airline that I must use to purchase new airfare by Jan 20, 2026.
I don't have any immediate travel plan to use that credit.
Can I submit this a claim?
The thing is the cancellation receipt from Alaska stated I received a credit for the amount of ticket.
I have 90 days to submit a claim.

Has anyone have similar experience?

Thanks,

Posted by
7550 posts

Maybe this helps. If I understand this correctly, you must PURCHASE the new air travel by January 20, 2026. Is there anything that states when travel needs to take place?

Posted by
6643 posts

I haven't used that insurance company, but from previous travel claims it's my understanding that insurance companies consider a credit as equal to reimbursement, so would reject such a claim.

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