Yesterday I learned that my 23K+ Expedia points that I have saved up, worth basically a weekend in San Diego or about $300 roughly, have disappeared when a chat agent told me that because my account had had no activity for over a year everything disappeared.
We've been unable to travel during the pandemic, I reminded them, so of course my account has not had any activity.
Tough -- no sympathy. In fact, they doubled down and said that my account itself no longer exists. How could that be, I asked, if you agreed that my response to the challenge questions to prove my identity were correct? You must have some record of me if you know my challenge answers. Crickets. Sir, that account has no record info. -- I have confirmation emails for past travel right here in front of me on my computer. Sorry.
Right after that chat I click on the links in those pre-2019 email messages and they go to an error page saying that data is no longer available.
And the kicker today is that Expedia sends a message to that email account asking me to take a survey regarding my customer service experience.
So, apart from letting me vent here on the Forum, the value of sharing my experience is to let you know that in calculating the value of using Expedia you should factor in the evanescent nature of the points you're accruing. I'm certainly going to keep it in mind going forward.